Service Suspension Policy
Terms regarding subscription restriction, suspension reasons, and account reinstatement
At BigBlueButton Host (operated by Bymond Private Limited), we strive to maintain a secure, highly reliable hosting platform. Because virtual classroom performance depends on stable dedicated networks and server nodes, we reserve the right to temporarily restrict or suspend services under specific operational and contractual guidelines.
1. Key Grounds for Suspension
We may restrict, disable, or suspend access to a client account, active meeting rooms, API endpoints, recording dashboard access, or technical support ticketing if we identify:
- Non-Payment / Late Renewal: Failure to renew subscriptions or clear outstanding manual bank/UPI invoices. We actively suspend accounts that fall behind on payments (subject to reputation audits).
- AUP Violations: Hostings containing illegal files, copyright infringements, harassment, spam scripts, or unapproved network penetration scans.
- Security Incidents: Suspected password leakage, API credential compromise, malware injection, or DDoS source vectors originating from your virtual instance.
- Resource Overuse: Classroom utilization that exceeds plan caps, bandwidth fair-use guidelines, or harms adjacent platform performance.
- Billing Disputes: Filing a chargeback or payment gateway reversal without contacting Bymond billing coordination first.
Discretionary Actions & Grace Periods
We do not guarantee a fixed payment grace period. Actions on overdue billing depend on the Client's record with us:
- Established Clients (Good Past History): May receive discretionary email reminders and temporary service extensions to prevent class interruption.
- New / High-Risk Registrations: Overdue accounts are subject to immediate, automatic service suspension.
2. Notification of Suspension
Where feasible, Bymond will provide written warning via email prior to suspending service, giving the client an opportunity to remediate the issue.
However, we reserve the right to suspend any server immediately and without notice if we determine that the service is causing active harm to our network, violating copyright laws, hosting unlawful streams, or exposing client data to security risk.
3. Reinstatement Process
To reinstate a suspended service, the client must resolve the underlying cause:
- For Billing Suspension: Clear all overdue invoices, taxes, applicable late payment fees (10% of the pending balance beyond the 7-day grace period), and the required flat reactivation fee (25 USD for Standalone deployments / 50 USD for Cluster deployments). Reinstatement will occur after manual UPI/bank verification (reconciled within 24 hours) or Stripe transaction approval.
- For Security/AUP Suspension: Complete malware cleanup, rotate API credentials, delete infringing materials, or agree to a plan upgrade.
If the suspension cause remains unresolved for a prolonged period, we may terminate the subscription and permanently decommission the dedicated server nodes.
Need to Reactivate Your Service?
Contact our support teams to verify payments or submit compliance remediation logs