Payment Terms & Billing Policy

Clear guidelines on payments, subscriptions, tax invoicing, and account activation

At BigBlueButton Host (operated by Bymond Private Limited), we provide managed virtual classroom hosting, consulting, and premium technical support. This Payment Terms and Billing Policy explains how payments, subscriptions, taxes, renewals, and cancellations are managed across our platform.

International Payments (Stripe)

For customers outside India, subscriptions are processed automatically via Stripe. You agree to comply with Stripe's user agreements, and authorize us to collect recurring card payments corresponding to your billing cycle.

India Payments (UPI/NetBanking)

For customers in India, we support manual payment workflows including UPI and bank transfers. Manual invoices include a payment reference number that must be provided during checkout to facilitate verification and reconciliation.

Pending Activation & Timeouts

A subscription or dedicated server order may be created as a pending_activation record before payment is reconciled. Service activation is not completed until payment is successfully received and verified.

For manual bank/UPI transfers in India, the 24-hour reservation window is a hard limit. If payment confirmation and transaction references are not received within 24 hours, the pending order will be automatically cancelled.

Currency, Taxes, and Exchange Rates

Our plans are listed in USD, EUR, and INR. For customers in India, Bymond Private Limited is required to levy Goods and Services Tax (GST) in accordance with regulatory laws. Our billing system displays and appends GST where applicable.

Company GSTIN: 19AAICB7296E1ZA

Where currency exchange is performed, Bymond uses rates that may vary slightly from public market indexes to cover processing volatility. Clients are responsible for any foreign exchange (FX) fees, bank wire fees, or payment gateway fees incurred on checkout.

Subscription Renewals

All hosting plans are set to auto-renew at the beginning of each billing cycle. If you are paying via Stripe, renewal attempts occur automatically.

Cancellation Renewal Suppression: If you schedule a cancellation, access continues until the end of the current billing cycle. During this period, the generation of renewal invoices is automatically suppressed to ensure you are not charged again.

Late Payments, Late Fees & Reactivation Fees

We do not promise a universal grace period for overdue invoices. Actions taken on late accounts depend entirely on the Client's reputation and past payment history with Bymond:

  • Established Accounts: May receive discretionary payment extensions or temporary reminders.
  • New Accounts / High Risk: Overdue subscriptions are subject to immediate service suspension or API credential restriction.

Late Payment Fee: To prevent continuous delays on complex configurations that are operationally difficult to deactivate and reactivate, we offer a 7-day grace period from the renewal date. Beyond this 7-day grace period, if the subscription is not suspended (at our discretion, to prevent client disruption), we may charge a 10% late payment fee of the total pending amount.

Reactivation Fee: If a service has been suspended due to non-payment, the following flat reactivation fees will be charged to cover administrative and manual restoration setup work:

  • 25 USD flat reactivation fee for Standalone Deployments.
  • 50 USD flat reactivation fee for Cluster Deployments.

We actively enforce suspension, late fees, and termination procedures to prevent unpaid consumption of dedicated infrastructure resources.

Chargebacks and Payment Disputes

Initiating a chargeback or card dispute without prior contact with our billing team constitutes a violation of these terms. If a chargeback is filed, Bymond reserves the right to immediately suspend all active virtual classrooms and services linked to your account while the dispute is investigated.

You remain liable for all outstanding balances, chargeback processing fees (levied by Stripe/merchant banks), and collection costs.

Refund Exceptions & SLA Credit Terms

Our general refund guidelines are governed by the Refund and Cancellation Policy. In the rare event that a refund exception is approved (e.g. duplicate payment error):

We deduct all transaction fees (Stripe/gateway fees) and currency FX conversion differences from the final refund amount when required.

SLA Credits: Any service/uptime credit issued under the Service Level Agreement represents a credit for future hosting only. SLA credits are never paid out as cash refunds, nor can they be converted into currency.

Billing Support Contact

For invoice corrections, GST registration updates, UPI matching, or payment queries, please reach out to our dedicated billing email:

billing@bymond.com

For general technical support issues, please contact info@bigbluebutton.host.